RETURN & REFUND POLICY

Effective Date: 1 JULY 2025

At N3VO, we want you to love what you receive. If something isn’t right, we offer a 7-day return policy, which means you have 7 days after receiving your item to request a return.

Eligibility for Returns

To qualify for a return:

·       The item must be unused, unworn, and in the same condition you received it

·       Tags (if applicable) must be intact

·       It must be in its original packaging

·       A valid proof of purchase (order ID or receipt) is required

How to Start a Return

To initiate a return, please email us at hello@n3vo.online with:

·       Your order number

·       Reason for return

·       A clear photo of the item (if damaged or incorrect)

If your return is approved, we will send you return instructions and a shipping label (if applicable).
Items sent back without prior return approval will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or you receive the wrong item, contact us immediately at hello@n3vo.online so we can make it right.

Non-Returnable Items

Currently, we do not accept returns for:

·       Gift cards (if applicable)

·       Personalized or custom-made items (if applicable)

Exchanges

We do not offer direct exchanges at this time. If you'd like a different item, please return the original and place a new order once your return is accepted.

Refunds

Once we receive and inspect your returned item, we will notify you of the refund status.
If approved, your refund will be processed to your original payment method within 7–10 business days.
Please note: Bank processing times may vary.

If it’s been over 15 business days since your return was approved and you haven't received your refund, contact us at hello@n3vo.online.